Frequent questions
Have questions? Here you'll find answers to the most common questions about our products, shipping, and policies. If you need more information, don't hesitate to contact us .
What kind of products can I find at Casa Serena?
What kind of products can I find at Casa Serena?
Discover our carefully curated selection of Turkish rugs, mosaic lamps, embroidered cushions, linen textiles, handcrafted ceramics, and many other products that deserve a place in that special space you need to decorate with a special touch.
Are the products really handmade?
Are the products really handmade?
Yes. Each piece is handmade by local artisans in Türkiye, following traditional techniques passed down through generations.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to all of Europe and many other countries. See the shipping section for destinations, rates, and estimated delivery times.
How long will it take to receive my order?
How long will it take to receive my order?
Orders typically take between 3 and 7 business days to arrive in Spain. For international shipments, the delivery time may vary between 7 and 14 days.
What happens if I'm not satisfied with the product I purchased?
What happens if I'm not satisfied with the product I purchased?
You have 14 days to make exchanges or returns. Our goal is to ensure that every piece you choose fits perfectly into your home.
How do I choose the perfect rug for my space?
How do I choose the perfect rug for my space?
Choosing the ideal rug depends on your home's style and needs. On our website, you can filter by size, color, style, and material. Also, if you have any questions about which is the best option for your space, don't hesitate to contact us for personalized advice.
Do you sell to B2B professionals or interior design projects?
Do you sell to B2B professionals or interior design projects?
Yes. If you're an interior designer, architect, or hospitality professional, we offer special rates and personalized project advice.
How can I ensure that the colors are true to life?
How can I ensure that the colors are true to life?
Our products are photographed in natural light to show their true colors, but there may be slight variations depending on your screen. If you have any questions, please contact us before purchasing.
Are the products in stock or made to order?
Are the products in stock or made to order?
Most are in stock and ready for immediate shipment. Some limited-edition or large-format items may require additional time.
How can I care for my rugs or textiles?
How can I care for my rugs or textiles?
We include specific care instructions for each product. If you need additional help, please contact us directly.

