Privacy Policy

Casa Serena Privacy Policy

At Casa Serena, we are committed to protecting your privacy. This privacy policy explains how we collect, use and protect your personal information when you use our website.

1. Information about the data controller
Casa Serena, with NIF B75300202, with registered office at Calle Argos 18, 29639 Benalmádena, Málaga and email address hola@casaserenaliving.com, is responsible for the processing of the personal data you provide us with.

2. What information do we collect?

Information you provide directly to us: When you place an order, create an account or contact us, we collect information such as your name, email address, postal address, telephone number and payment information.

Information we automatically collect: When you visit our website, we automatically collect certain information about your device, such as your IP address, browser type, pages visited and time of visit. We also use cookies to collect information about your activity on our website.

3. How do we use your information?
   We use your personal information for the following purposes:

Processing your orders and providing you with customer service. Legal basis: Execution of the sales contract.

To manage your account and provide you with access to our website features. Legal basis: Execution of the user account agreement.

To send you emails about new products, special offers and other updates. Legal basis: User consent.

To improve our website and your user experience. Legal basis: Legitimate interest.

To show you advertisements and marketing communications that may be of interest to you. Legal basis: User consent.

4.How long do we keep your data?
We will retain your personal data for the following periods:

Purchase data: [6] years from the date of purchase, to comply with legal and tax obligations.

User account data: As long as the account is active and up to [10] years after its deletion, in order to deal with possible claims.

Navigation data: [24] months from the date of the visit, for statistical analysis.

Data for commercial communications: As long as you do not revoke your consent.

5. Do we share your information with third parties? We share your personal information with the following third parties:

5. Shipping companies: To deliver your orders.
6. Payment service providers: To process your payments.
   Marketing service providers: To send you marketing communications.
   Shopify and Google Analytics: To improve your shopping experience and analyse website traffic.

We only share data that is strictly necessary for the provision of the service and we ensure that these third parties comply with data protection regulations.

6. International Data Transfers
   [If international data transfers are made, specify the following, including Shopify and Google Analytics if applicable]:

Shopify: This service transfers data to Canada and the United States. Transfers are made with the following safeguards: Shopify is adhered to the Privacy Shield between the EU and the US and Canada, which ensures an adequate level of protection of personal data. In addition, Shopify has implemented European Commission approved Standard Contractual Clauses (STCs) in its contracts with EU customers.

Google Analytics: This service transfers data to the United States. Transfers are made with the following safeguards: Google LLC is certified under the EU-US Privacy Shield framework and has committed to comply with the principles of this framework. In addition, Google has implemented additional security measures, such as data encryption and pseudonymisation, to protect users' privacy.

7. Information Sharing

We share your information with trusted third parties, such as Shopify and Google Analytics, to improve your shopping experience. In addition, we use your information to show you advertisements and marketing communications that may be of interest to you. For more details about targeted advertising, you can visit NAI's education page: https://www.networkadvertising.org/understanding-online-advertising/

If you would prefer not to receive targeted advertising, you can opt-out of receiving it at these links: 

Facebook: Opt out of targeted advertising on Facebook

Google: Unsubscribe from targeted advertising on Google

Bing: Unsubscribe from targeted advertising on Bing

These links will allow you to manage your personalised ad preferences on each platform. Please note that you will need to log in to each account to make these changes.

You can also opt-out of some services by visiting the Digital Advertising Alliance opt-out portal.

Your rights

You have the following rights in relation to your personal data:

Right of access: You can request access to your personal data and obtain information about how we process it.

Right of rectification: You can request correction of your data if it is inaccurate or incomplete.

Right to erasure (‘right to be forgotten’): You can request deletion of your data in certain circumstances.

Right to restriction of processing: You can request that we restrict the processing of your data in certain circumstances.

Right to data portability: You can request that we deliver your data to you in a portable electronic format.

Right to object: You can object to the processing of your data in certain circumstances.

To exercise your rights, you can contact us through the contact form on our website or by sending an email to hola@casaserenaliving.com.

Cookies

We use cookies to improve your experience on our website. You can find out more about the cookies we use and how to manage them in our Cookie Policy. [Please ensure you have a separate Cookie Policy with detailed information about each type of cookie.]

Minors

Our website is not intended for children under the age of 16. [If age checks are carried out, please specify the procedure]. In the event that a child under the age of 16 provides us with their personal data, we will delete it immediately.

Privacy Policy Updates

We may update this privacy policy at any time. We will notify you of any significant changes by posting the new privacy policy on our website.